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Shipping policy

Deadfresh Laundry – Shipping Policy

Effective Date: 08/01/2025

At Deadfresh Laundry, we work hard to make sure your order reaches you quickly and safely. By placing an order, you agree to the terms below.

1. Order Processing

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after [cut-off time, e.g., 3:00 PM EST] will begin processing the next business day.

  • You will receive a confirmation email once your order has shipped.

2. Shipping Rates & Delivery Estimates

  • Shipping charges are calculated at checkout based on order weight, delivery method, and destination.

  • Delivery times are estimates only and may vary due to carrier delays, weather, or other factors outside our control.

  • We are not responsible for delays once the order has been handed to the carrier.

3. Shipping Locations

  • We currently ship within the United States.

  • At this time, we do not ship internationally. [Optional: “International shipping may be added in the future.”]

  • Orders cannot be shipped to P.O. boxes, APO/FPO/DPO addresses [if you want to exclude them].

4. Order Tracking

  • Once your order has shipped, you will receive a tracking number by email.

  • Please allow up to 24–48 hours for tracking information to update.

5. Lost, Stolen, or Damaged Packages

  • Deadfresh Laundry is not responsible for lost or stolen packages marked as “Delivered” by the carrier.

  • If your package arrives damaged, contact us within 7 days of delivery with photos of the damage.

  • We will work with you to resolve the issue, which may include a replacement or partial refund at our discretion.

6. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping information at checkout.

  • We are not responsible for orders shipped to incorrectly entered addresses.

  • If an order is returned to us due to an incorrect or undeliverable address, the customer will be responsible for re-shipping fees.

7. Shipping Delays

  • While we strive to meet estimated delivery times, shipping delays may occur.

  • Deadfresh Laundry is not liable for delays caused by carriers, weather conditions, or events beyond our control.

8. Contact Us

For shipping-related questions, please contact us:
📧 deadfreshlaundry@gmail.com